RETURNS AND EXCHANGES

1) BEFORE making a return, please ensure that you comply with the following conditions:

The item is in its original packaging
The request must be made within 14 days (from the date of delivery)
The item has never been washed or even worn, it must be in its original condition.
Tags must be attached to the item
Once the package has been sent to the address indicated below, you must send us proof of this shipment.
2) Contact us by email at contact@urban-grillz.com to be taken care of by our customer support.

3) Return the desired items following the instructions given by our after-sales service. Return costs are the responsibility of the customer. Please note that we do not have a return address in Europe, this is done at your expense internationally. Return Address: 5th Floor, Block B, 16 Building,Shapuwei Industrial Zone, Songgang District, Shenzhen,China

Urban Grillz is not responsible for any address errors on the part of the customer and reserves the right to refuse:

A return sent or indicated after the return deadline of 14 days after receipt of your order
An item not in its original condition.


REFUND/CREDIT CREDIT
Our reimbursement times are 7 to 14 days depending on your payment method (Mastercard or Visa bank card).
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In the case of a voucher/credit on our store, it will be valid for six months from its creation and can be used on all products in our store.
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Urban Grillz is committed to providing the best possible experience for our customers, and assures you that your satisfaction is our top priority.